Refund policy
At Everthrow Kitchen, operated by Everthrow Kitchenware LLC, we want you to be satisfied with your purchase. Please review our return and refund policy below.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition as received
- Must include original tags and packaging
- Proof of purchase is required
- Items returned without prior authorization will not be accepted
How to Start a Return
To initiate a return, please contact us at:
Email: info@everthrow.com
If your return request is approved, we will provide:
- Return authorization
- Return shipping instructions
Return Shipping
To start a return, you can contact us at info@everthrow.com. Please note that any customer requesting a return is responsible for any return shipping costs unless the item arrives damaged, defective, or incorrect. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@everthrow.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
To exchange an item, we recommend:
- Returning the original item following the steps above
- Placing a new order once the return is approved
This ensures the fastest processing time.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refunds will be issued to the original payment method
- Processing time is typically up to 10 business days
Please note that banks and credit card providers may require additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us.
Returns/exchanges will NOT be accepted under the following conditions:
- Any items that are returned damaged (scratched, bent, broke, warped, and more)
- Any items returned that appear to be used
- Any items returned without the original box it came in
- Any items that arrive at our facility without initiating a return & refund request with info@everthrow.com within 30 days of receiving your item.
Any items returned to our Distribution Center that do not qualify will be discarded.
Business Information
Business Name (Brand): Everthrow Kitchen
Legal Business Name: Everthrow Kitchenware LLC
Business Address:
1658 Lee Victory Pkwy #1016
Smyrna, TN 37167
United States
Email: info@everthrow.com
Everthrow Kitchen is operated by Everthrow Kitchenware LLC.